Unifying communications doesn’t need to be an all-or-nothing proposition. You can start with a platform--internal or hosted--and simply integrate email and voice-over IP (VoIP), with phones that connect to the data network or headsets connected to computers. You can then add in instant messaging, video conferencing, fax functionality, social media, and a remote access portal later and in the order that best suits your company’s priorities.
The best savings with unified communications (UC) will come when you integrate all of the functions your users need into a single system. As long as you have multiple silos to administer, manage, and back up, administrative costs are minimized, and you’ll no longer have to apply policies across multiple platforms or train users on understand multiple systems.
So, do you do the whole migration at once--and live with the inevitable training issues and the complexity of cutting over multiple systems at once during the transition? Or, do you gradually ease into the transition and integrate the pieces one at a time?
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